Reptile Hammock

1. SHIPPING

• Standard Shipping / 3 – 5 business days / Flat Shipping Rate $9.00
• Next Day Shipping / Flat Shipping Rate $70.00 (LIVE ANIMALS ONLY)

2. PROCESSING TIME

• Orders are processed within 1-2 business day(s) excluding weekends and holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

• After an order is submitted, processing begins, if you need to cancel the order please contact us by email. yayissales0108@gmail.com

4. DELAYED ORDERS

• In the case of the shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

5. SHIPPING RESTRICTIONS (LIVE ANIMALS ONLY)

• Orders cannot be shipped to P.O. boxes
• Orders cannot be shipped out of USA

6. CONTACT

• For questions about this shipping policy, contact:

Email: yayissales0108@gmail.com

RETURNS

~ We want you to be completely satisfied with your purchase from Yayi’s Sales. If you are not satisfied, we offer a hassle-free return within 10 days of the purchase date.

ELIGIBILITY

~ To be eligible for a return, the following conditions must be met:

• The item must be in its original condition including all original packaging, tags, and accessories
• Proof of purchase, such a receipt or order confirmation
• The return must be initiated within 10 days from the date of purchase

NON-RETURNABLE ITEMS

~ Certain items are not eligible for return, including:

• Items that have been used, damage, altered
• Items with discounts

RETURN PROCESS

~ To initiate a return, please follow these steps

• Contact our customer service team at yayissales0108@gmail.com to inform them of your intention to return an item
• Provide your order number, details about the item you wish to return and the reason for the return
• Our customer service team will contact you back with additional instructions